Customer Success Manager

TIQ is looking for a customer success manager to increase the value TIQ brings to leading law firms across Europe!

Who are we looking for?

• You are proactive, commercial, flexible and well organized
• Proven experience at a SaaS company in a similar role
• You have excellent communication skills and are comfortable presenting to C-level executives
• You have attention to detail, you deliver and are able to prioritize multiple objectives and projects
• Ready to deliver top performance in a fast-paced and rapidly growing environment
• Superb project management skills and self-starter: you are hands-on and take ownership of your project
• Fluency in English is required; fluency in Portuguese or Spanish is a plus

What will you be doing?

Together with the founder of the company you will form the customer success team; this includes working together with sales and the product team. By doing this, you will not only deliver well managed implementations, but also convert customers into ambassadors of our product.

• You will be responsible for the customer experience for TIQ Time. This includes leading kick-off meetings,
  educating customers on best-practice approaches, and providing them with the training and documentation for
  every step of the project.
• You will lead the implementation project with detailed knowledge of TIQ Time and do regular check-ins with our
  customers to make sure they get the most out of the product.
• Identify customer challenges and business requirements to ensure the TIQ roadmap is aligned with customer
  needs. This includes pro-active suggestions for improvements based on analysis of usage data.
• You will be the customer's contact point for 2nd or 3rd line support questions. And manage the open issues in
  TIQ's ticketing system.
• You will help existing customers discover new modules and features and be responsible for upselling and cross-
  selling on existing accounts.
• Work together with TIQ's sales teams to support them in the final stages of the sales process and
  translate customer's business needs and requirements into a clear project plan for a POC and implementation.

What can you expect?

• You will work in a driven and fun international team
• Flexible working hours
• Market conform salary with for extra incentives for a long-term commitment
• A challenging role in the inspiring field of legal tech with many possibilities to develop yourself

TIQ is an award-winning solution for automated time tracking. You will work at an amazing SaaS startup located in the center of Amsterdam. Our unique software helps lawyers workers become more productive and helps them find back lost revenue. We are proud of the fact that our tech makes people work smarter and more efficiently every day.

TIQ was founded in 2015. That same year, we were part of the prestigious Microsoft Ventures Accelerator program. By 2020, we have built a name for ourselves in the legal segment and were able to close deals with leading law firms throughout Europe. If you want to be part of this next step, send us your CV at info@tiqtime.com. We would love to hear how you can make a difference in our team and why you would love to work for this company. Any questions, feel free to shoot a message or call directly at +31 20 308 5115.

Apply here